And maybe I'm being petty, too, but at least I'm being petty in semi-private as opposed to the middle of the call floor or the break room or smoking area. (As private as LJ gets, anyways.)
Hannah? I don't like you, and I'll probably never like you, and you don't like me. But that doesn't mean you get off asking me a question about one simple, basic thing and telling me to go fuck myself when I say you should already know how to find that out. You've been out of training (which was three months on it's own) for SIX god-damned MONTHS, and seeing if an appeal is closed is one of the most basic things there is. See the OPEN date? Means it was started on the entered date. That BLANK SPACE where there should be a close date? Means it ISN'T FUCKING CLOSED YET. Why did you even need to ask about this? It should be common sense. Also? You ARE NOT the be-all and end-all of importance and DO NOT take priority over anyone else. One of the friends I trained with just LOST her BABY and I'm sorry, but that's a bigger deal than your birthday, so excuse me if I pay no attention to the fact that's it's your OMG!BIRTHDAY and more attention to a friend who is more than a little bit upset about her LOST CHILD. Fuck you and the god-damned high horse you ride in on everyday. You'd think someone your age would be a bit more mature, hm? You're, like, in your forties or fifties. Get over yourself and learn the world doesn't revolve around YOU. Fucking BINT.
Holly? Yes, you had a note on your desk saying you'd gone to the bathroom, but that DOESN'T exempt you from slip seating - most notably, when the Duty Manager TOLD ME to take your desk. You also lose any right you had - not much to begin with - to bitch at me about taking said seat when you admit that you were actually on LUNCH and had put the sign up to keep people from taking your seat. Fucking liar. A five minute pee break is a whole different story than a thirty minute lunch break, dear, and you should be expecting to lose your seat even on pee breaks, and particularly on lunch breaks. Getting your friends to LIE for you doesn't improve anyone's opinion of you, either. You've done this before, and I heard you talking untrue shit about other people who didn't deserve it, and you wonder why people don't really like you? Generally, dirty little liars DON'T make many new friends among the people they're TELLING THE LIES TO AND ABOUT.
And now to bitch about some non-coworkers, because I hated work that much today.
Hey, Mumble Man! Learn to speaking actual fucking English and to ENUNCIATE! I have no issue with you having a heavy Indian accent, but I DO have an issue with you having a heavy accent AND mumbling, and expecting me to UNDERSTAND PERFECTLY! When the word "benefit" sounds like "bemfed" I'm NOT going to know what the FUCK you're talking about. Likewise when "participating" sounds like "parsible" (where you got the 'L' sound I have NO idea, or the 'B' for that matter) and "five hundred" like "fihuger". And not only did you MUMBLE, but you mumbled excruciatingly softly, making it even WORSE.
Yo, Shrink's Bitch! No, you DIDN'T send us a fucking claim form - if you HAD, the claim record would have been created from it. The claim record was created from the weird page that you DID send us with a checklist, a receipt photocopy, and the patient's info on it. Which is why we have a charged amount of ZERO recorded. We DON'T know what the fuck you're charging - the photocopy of the debit receipt and the total amount from the checklist thingy are COMPLETELY different, besides the fact that those ARE NOT acceptable ways of submitting charges. (The exception, of course, being doctors/facilities who don't have the right forms because they aren't in the US - like that letter John looked at from the hospital down in Wolfville.)
Claim Processor person? Did you even read the words I typed on the screen? Hell, CAN you read the words I typed into that little white box? I even put the REALLY important ones in CAPS LOCK for you, since you really do seem to be THAT oblivious. The two facilities you keep telling me are the same? THEY'RE NOT!! Two DIFFERENT FUCKING FACILITIES!! They have DIFFERENT god-damned ADDRESSES, DIFFERENT fucking NAMES, and DIFFERENT FUCKING PROVIDER RECORDS IN THE GOD-DAMNED SYSTEM!! How much clearer can I be? Do I need to fly down to fucking Texas and READ IT TO YOU?!
Okay. Rantage done, no more CAPSLOCK OF RAGE from here on out. I promise.
I read a really, really, really good book today - yes, just today. Those who know me shouldn't be surprised. XD I started it at 1000, and finished about 2000; the only reason it took me so long was that I was reading around my calls at work most of the day, and then stopped to eat and such. ^_^ The book is The Kite Runner, by Khaled Hosseini; one of the (non-petty) women at work bought it because it's supposed to be good, and let me borrow it before she reads it because she knew I'd be done by shift's end Friday, and she usually reads on weekends. XD And OMG is it EVER good. Holy fuck.
The story is told in first person narrative, which I don't always enjoy, but this was wonderfully written. Told from the POV of the main character (obviously), an Afghan boy-then-man named Amir, who is the son of a wealthy Kabul merchant. His best friend is his servant, a Hazara named Hassan. It's about loyalty, betrayal, and what can make or break a family and a friendship - personally, I found it to be a fantastic read and I could hardly stand to have to keep putting it down to take calls. XD The writing style was great, and I have provided an excerpt for your pleasure.
They'd both been crying; I could tell from their red, puffed-up eyes. They stood before Baba, hand in hand, and I wondered how and when I'd become capable of causing this kind of pain.
Baba came right out and asked. "Did you steal that money? Did you steal Amir's watch, Hassan?"
Hassan's reply was a single word, delivered in a thin, raspy voice: "Yes."
I flinched, like I'd been slapped. My heart sank and I almost blurted out the truth. Then I understood: This was Hassan's final sacrifice for me. If he'd said no, Baba would have believed him because we all knew Hassan never lied. And if Baba believed him, then I'd be the accused; I would have to explain and I would be revealed for what I really was. Baba would never, ever forgive me. And that led to another understanding: Hassan knew. He knew I'd seen everything in that alley, that I'd stood there and done nothing. He knew I had betrayed him and yet he was rescuing me once again, maybe for the last time. I loved him in that moment, loved him more than I'd ever loved anyone, and I wanted to tell them all that I was the snake in the grass, the monster in the lake. I wasn't worthy of this sacrifice; I was a liar, a cheat, and a thief. And I would have told, except that a part of me was glad. Glad that this would all be over with soon. Baba would dismiss them, there would be some pain, but life would more on. I wanted that, to move on, to forget, to start with a clean slate. I wanted to be able to breathe again.
If you're looking for a happy book, then you definitely don't want to read this one - it's not a happy book by any stretch of the imagination. If, on the other hand, you want a vivid, gripping story and don't mind it dealing with some heavy topics like religion, sexual abuse, politics, and war, then you might enjoy this book.
Man, if this guy had anything else published, I'd definitely look them up - but alas! this is his first published novel. But what a novel! Holy shit. I can't say that enough. I even got that warm feeling in my chest when I finished reading it - the kind of feeling I got when I finished LOTR and some other books that I absolutely adore. (And no, it wasn't just heartburn. XP )
And I'm going off to watch some BECK, because I am now addicted. XD